Refund and Returns Policy

Last updated: [15th May 2023]

Thank you for shopping at Wristbands Kenya. We are committed to providing you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a refund and returns policy outlined below.

1. Returns Eligibility

1.1 Same Day Returns: We accept returns on the same day of delivery. If you are not satisfied with your order upon receiving it, please contact us immediately to initiate the return process. Please note that the returned items must be unused, undamaged, and in their original packaging.

1.2 Returns After 1 Day of Shipping: After one day of shipping, we are unable to accept returns unless there is a defect in the product or an error on our part. We encourage you to thoroughly inspect your order upon delivery to ensure its quality and accuracy.

2. Return Process

2.1 Contact Us: To initiate a return, please contact our customer support team within the eligible return period. You can reach us via email at ulizamallke@gmail.com or by phone at +24727041162. Please provide your order details and the reason for the return.

2.2 Return Authorization: Once we receive your return request, our team will assess its eligibility and provide you with further instructions. We may require supporting documentation or photographs to validate the reason for the return.

2.3 Return Shipment: If your return is approved, we will provide you with a return shipping address. Please ensure that the returned items are securely packaged to prevent any damage during transit. You will be responsible for the return shipping costs.

2.4 Refund or Exchange: Upon receiving the returned items and verifying their condition, we will process your refund or exchange. Refunds will be issued to the original payment method either cash or bank transfer, and exchanges will be shipped out promptly.

3. Non-Returnable Items

Certain items are not eligible for returns, including custom-printed wristbands that have been personalized according to your specifications. Additionally, any items that show signs of use, damage, or alteration may not be accepted for return.

4. Refund Processing Time

Refunds will be processed within [number of days] from the date we receive the returned items. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

5. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at:
Email: ulizamallke@gmail.com
Address: Wristbands Kenya, Imenti House Shop 35, 1st floor, Nairobi, Kenya

We are here to assist you and ensure your satisfaction with your purchase from Wristbands Kenya.

By placing an order with us, you acknowledge and agree to comply with our refund and returns policy outlined above.

Note: This refund and returns policy applies to purchases made directly from Wristbands Kenya. If you purchased our products through a third-party retailer, please refer to their respective refund and returns policy.